Status Service


London
Finland
Germany
Netherlands
USA, San Jose
Singapore

2019-09-04 17:28:59

Identified - We have identified an issue with one of the compute nodes in our Germany data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Incident resolved - This incident has been resolved.

Check online status at page https://www.buycloud.id/status.html

Status: Resolved

2019-08-21 13:13:59

Upcoming scheduled maintenance notice - We will be performing network maintenance in the FI-HEL1 data centre between 2019-08-27 22:00 UTC and 2019-08-28 02:00 UTC. The maintenance might cause a short loss of network connectivity for 2-5 minutes but no other disruptions are expected.

Completed - Scheduled network maintenance has now been completed. Unexpected circumstances caused a network break bit longer than anticipated (circa 20 mins) for some cloud servers in Frankfurt. We apologize for the inconvenience. 

Status: Resolved

2019-08-18 17:24:37

Identified - We have identified an issue with one of the compute nodes in our Finland data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Incident resolved - This incident has been resolved.

Check online status at page https://www.buycloud.id/status.html

Status: Resolved

2019-08-09 18:17:19

Upcoming scheduled maintenance notice - We will be performing network maintenance in the DE-FRA1 data center between 2019-08-13 22:00 UTC and 2019-08-14 02:00 UTC. The maintenance might cause a short loss of network connectivity for 2-5 minutes but no other disruptions are expected.

Completed - Scheduled network maintenance has now been completed. Unexpected circumstances caused a network break bit longer than anticipated (circa 20 mins) for some cloud servers in Frankfurt. We apologize for the inconvenience. 

Status: Resolved

2019-07-30 14:50:51

Upcoming scheduled maintenance notice - We will be performing network maintenance in the FI-HEL2 data center between 2019-08-01 23:00 UTC and 2019-08-02 01:00 UTC. The maintenance might cause one or more short loss of network connectivity for 1-2 minutes but no other disruptions are expected.

Maintenance complete - The scheduled maintenance has been completed.

Status: Resolved

2019-07-22 18:47:24

Identified - We have identified an issue with one of the compute nodes in our Netherlans data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Incident resolved - This incident has been resolved.

Status: Resolved

2019-07-22 16:31:07

Upcoming scheduled maintenance notice. We will be performing network maintenance in the San Jose data center between 2019-07-25 09:00 UTC and 2019-07-25 11:00 UTC. The maintenance might cause one or more short loss of network connectivity for 1-2 minutes but no other disruptions are expected.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. 

Maintenance complete - The scheduled maintenance has been completed.

Status: Resolved

2019-07-22 15:32:37

Upcoming scheduled maintenance notice. We will be performing network maintenance in the Singapore data center between 2019-04-23 19:00 UTC and 2019-04-23 21:00 UTC. The maintenance might cause one or more short loss of network connectivity for 1-2 minutes but no other disruptions are expected.

Completed - The scheduled maintenance has been completed. 

Status: Resolved

2019-07-12 18:28:56

Identified - We have identified an issue with one of the compute nodes in our Netherlands data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Resolved - This incident has been resolved. 

Status: Resolved

2019-07-11 13:31:56

Identified - We have identified an issue with one of the compute nodes in our London data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Resolved - This incident has been resolved. 

Status: Resolved

2019-07-03 16:50:50

Upcoming scheduled maintenance notice - We will be performing network maintenance in the NL-AMS1 data center between 2019-07-03 23:00 UTC and 2019-07-04 00:00 UTC. The maintenance might cause a short loss of network connectivity for 2-5 minutes but no other disruptions are expected.

Maintenance in progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Completed - The scheduled maintenance has been completed.

Status: Resolved

2019-06-26 15:51:00

Identified - Since June 13th, we have had multiple incidents of compute node crashes in our London data centre. We would like to give some insight behind these, as we owe our users an explanation for this unusual situation.

Earlier this year in May, a new Intel CPU vulnerability was discovered, which prompted us to swiftly run security updates throughout our infrastructure to protect our users data. This is something we have had to do in the past for similar Intel CPU vulnerabilities such as Meltdown, and which we did with great success.

Around the same time, we also rolled out new versions of our infrastructure software, in preparation of new features and products that we are currently working on. Unfortunately, as we discovered, the combination of certain hardware in the London data centre, our new software features, together with the Intel CPU vulnerability mitigations, proved to cause instability over time in specific situations. 

UK-LON1 has been the only data centre to experience these situations and we have been working tirelessly to identify the root cause and administer a fix. We are confident that we have identified the root cause at this point, and have already begun rolling out updates. These updates require no actions on our users part, and will not cause any disturbance to your services at BuyCloud.

The rollout is estimated to conclude within the next 36 hours, by the end of Thursday, 27th of June, 2019.

We will post any future updates here, so please make sure to subscribe or check back for any updates.

We are truly sorry for the loss of service our users have endured.

Resolved - This incident has been resolved. 

Status: Resolved

2019-06-25 18:01:02

Identified - We have identified an issue with one of the compute nodes in our London data centre. The problem may cause affected cloud servers to become slow or unresponsive. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Resolved - This incident has been resolved. 

Status: Resolved

2019-06-22 13:32:30

Identified - We have identified an issue with one of the compute nodes in our London data centre. We are working to bring all affected servers back online and resolve the situation as soon as possible.

An update has been posted

Unexpected hardware failure affected multiple compute hosts in London data centre this morning. Most of the impacted cloud servers have already been brought back online. We continue working with the remaining ones and expect everything to be running in the next few hours.

Resolved - The incident has been resolved and all the affected cloud servers have been brought back online. If your server still experiences any problems please contact our support. 

Status: Resolved

2019-06-20 13:32:04

Identified - We have identified an issue with one of the compute nodes in our London data centre. We are working to bring all affected servers back online and resolve the situation as soon as possible.

Resolved - This incident has been resolved. 

Status: Resolved

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